INFORMATION PRIVACY POLICY

The phumyhungcenter.com website is committed to respecting and protecting the personal information of customers, partners and visitors. Please read this “Information Privacy Policy” carefully to understand how we collect, use, store and protect personal data during the operation of the website.

By accessing the website, submitting contact information, registering for a consultation or using the services on phumyhungcenter.com, you are deemed to have read, understood and agreed to all the contents of this policy, including any amendments and supplements published from time to time.

1. Collection of personal information

The personal information we may collect through the website includes, but is not limited to:

  • Full name;
  • Telephone number;
  • Email address;
  • Details of consultation requests, enquiries or feedback;
  • Business/organisation information (if you voluntarily provide it);
  • Technical data generated during your access to the website, such as IP address, browser type, access time, pages viewed, device used, cookies and other related data.

This information is collected for the following purposes:

  • Receiving and responding to customers’ consultation requests and appointment bookings;
  • Supporting customers while they use the website and related services;
  • Providing information about services, programmes, notices or related content when requested by customers;
  • Improving the quality of the website’s content, interface and user experience;
  • Ensuring information safety and security and preventing unauthorised access;
  • Supporting the administration, statistics, operation and development of the website.

You are responsible for ensuring that the information you provide is accurate, complete and lawful. We are not responsible for discrepancies arising from information you declare yourself.

2. Scope of use of personal information

We collect and use your personal information for the stated purposes, in accordance with the law and to the extent necessary for the operation of the website.

Personal information may be used to:

  • Contact you directly by telephone, email or other appropriate means of communication;
  • Confirm consultation requests, appointments or details of enquiries;
  • Send information about services, promotional programmes, newsletters or notices if you agree to receive them;
  • Process complaints, grievances, feedback or support requests;
  • Analyse and assess performance to improve service quality and the operational efficiency of the website.

We do not use your personal information for unlawful purposes or beyond what is necessary without your consent, except where otherwise provided by law.

3. Data retention period

Your personal information is stored for as long as necessary to fulfil the purposes for which it was collected, or until you request its cancellation or deletion, unless the law requires it to be retained for longer.

In some cases, data may be retained to:

  • Support the resolution of disputes and complaints;
  • Fulfil legal obligations;
  • Protect the lawful rights and interests of the website and customers;
  • Support the reconciliation and retention of records relating to service-related communications.

4. Sharing personal information

We undertake not to sell, exchange or disclose your personal information to any third party, except in the following cases:

  • You have given your consent;
  • Sharing is necessary to provide services or support at your request;
  • At the request of a competent state authority or as required by law;
  • When necessary to protect our lawful rights and interests;
  • In an emergency situation to protect the life, health or property of the relevant parties.

When information must be shared, we will endeavour to limit the scope of the data to the minimum necessary and appropriate for the purpose of use.

5. Personal information security

We apply appropriate technical and administrative measures to protect personal information against the risk of unauthorised access, misuse, disclosure, alteration or destruction.

Security measures may include:

  • Controlling data access rights;
  • Managing systems, servers and technical infrastructure;
  • Monitoring, detecting and preventing unauthorised access;
  • Limiting the staff with access to personal information;
  • Implementing internal procedures to protect data.

However, no method of data transmission over the Internet or electronic storage is absolutely secure. We therefore cannot guarantee the complete elimination of all risks, but will endeavour to apply appropriate measures to protect personal data to the highest possible level.

You are also responsible for securing your own devices, accounts and contact details when using the Internet and the website.

6. Your Rights Regarding Personal Information

You have the right to:

  • Request to review the personal information you have provided;
  • Request correction or updating of inaccurate information;
  • Request that we stop using or delete personal information to the extent permitted by law;
  • Decline to receive marketing, promotional information or newsletters that are no longer relevant;
  • Submit complaints or feedback relating to the collection and use of personal data.

Upon receiving a valid request from you, we will consider and process it within an appropriate timeframe in accordance with internal regulations and applicable law.

7. Rules on Email, Messaging and Anti-Spam

We only send emails, messages or make contact when:

  • You proactively send a request;
  • You subscribe to receive information;
  • Contact is necessary to respond, provide care or deliver services.

We do not sell, rent or share your email list/telephone numbers with third parties for unauthorised advertising purposes.

If you do not wish to continue receiving communications, please reply by email or contact us directly for assistance with unsubscribing.

8. Cookies and Access Data

The website may use cookies or similar technologies to:

  • Remember users’ access preferences;
  • Support the technical operation of the website;
  • Analyse usage behaviour to optimise the experience;
  • Improve management efficiency and system security.

You may adjust your browser settings to refuse cookies. However, this may affect certain website functions.

9. Links to Third-Party Websites

The website may contain links to third-party websites or platforms. This privacy policy applies only to data collected on phumyhungcenter.com.

We are not responsible for the content, data collection methods or privacy policies of third-party websites. You should read the separate policy of each website carefully before providing personal information.

10. Changes to the Privacy Policy

We may update, amend or supplement this Privacy Policy at any time to reflect the actual operation of the website or as required by law.

Updated versions will be published publicly on the website. Your continued use of the website after the policy has been updated will be deemed as your acceptance of those amendments.

11. Contact Information

For any questions, requests or feedback relating to the Privacy Policy, please contact: